Privacy Policy

Information we collect

When you use Hitch Hub we collect the account details you provide (name, email, phone), the farm, asset, service, issue and pre-start data you record, and basic technical information (device, browser, IP address, log data) needed to run the Service.

How we use it

We use your information to provide and improve Hitch Hub, deliver notifications you've enabled, keep the Service secure, and respond to support requests. We don't sell your personal information.

Sharing

Data you record is visible to other members of your organisation according to their role. We use trusted service providers (hosting, database, email delivery) that are bound to protect your information and only process it on our instructions.

Retention

We keep your data while your account is active. When you delete your account we remove your personal profile and, where you are the sole owner, your organisation's data. Backups may take up to 30 days to fully clear.

Your rights

You can access, correct, export or delete your personal information at any time from Account settings, or by contacting us. If you're in a jurisdiction with privacy laws (GDPR, CCPA, Australian Privacy Act), those rights apply to you.

Security

Data is transmitted over HTTPS and stored with access controls that enforce per-organisation isolation. No system is perfectly secure — report any suspected security issue via Account → Help & Support.

Changes

We may update this policy from time to time and will surface material changes in the app.

Contact

Questions about privacy? Email us at admin@hitchhub.com.au, or use Account → Help & Support if you have an account.